WHAT OUR CUSTOMERS ARE SAYING
The dashboard provides both a manager and officer view of all current cases from initial approach through triage to prevention, relief, accommodation and homelessness. The intuitive and user-friendly dashboard facilitates fast access to information at both officer and case level and includes an alert system for key case actions. The widgets on the dashboard also act as a mini report function and allow an overview of all cases, as well as urgent actions required.
Each individual customer has their own comprehensive case record with a full and real-time overview of their current status including any outstanding actions, summary of notes, Personalised Housing Plan, relevant documents and letters. It is intuitive in its design and maps to the NPSS flowchart in real-time to support officers with key guidance at critical points in the triage and assessment phases.
The triage section of PRAH gives clear and comprehensive sets of questions that allow the applicant and housing professional to clearly understand the reasons behind the initial meeting, what steps have been taken and clear objectives as to the outcomes of the approach. It supports the frontline officer to establish if the low ‘reason to believe the risk of homelessness’ threshold is met and how to refer the case through the system to a full housing options assessment. It then provides a list of pre-defined outcomes and a checklist of general advice to support the outcome of the triage process.
The assessment section on Housing Jigsaw can collect over 250 fields of data, with information mapped directly to the statutory requirements of the Act. It has embedded templates that are based on the NPSS Flowchart© and guides an officer through every part of the process. The assessment is broken down into key sections of circumstances, housing accommodation and needs and support. The assessment section collects information in order to automatically create an amendable Personalised Housing Plan.
The customer portal will allow a customer to access their Personalised Housing Plan online, make amendments, attach documents and send notifications to their housing officer. The customer portal will be linked to a third party portal where authorised third party support will be able to access customer Personalised Housing Plans, update with actions they have undertaken and send notifications to the customer and housing officer.